Terms of Service
The Histyl brand and its official website are fully independently operated, controlled and maintained by HONGKONG KATE LIMITED. The brand is an exclusive apparel brand operated under the enterprise, forming an integrated and synergistic partnership with the company. HONGKONG KATE LIMITED is fully responsible for all brand operations, including product design, quality control, website management, global order fulfillment, international shipping and delivery, after-sales guarantee, and the formulation and implementation of all service rules. This Service Policy is established to standardize platform usage rules, clarify product service standards, define the rights and obligations of both users and the brand, and unify the global service system to adapt to the brand’s international operation and global shipping layout. This policy applies to all topwear apparel products, all platform functions, and all transaction and service behaviors of global users. By browsing, placing orders, conducting transactions and using any services on this website, users confirm that they have fully read, understood, and voluntarily agreed to abide by all terms of this Service Policy.
1. Product Service Specifications
Histyl focuses on the design and development of high-quality topwear apparel. Adhering to strict quality control standards throughout the production process, we implement standardized procedures for fabric selection, version design, sewing craftsmanship, detail processing and final product inspection. Committed to providing globally available stylish, versatile and stable-quality apparel, every product released on the website undergoes multiple quality inspections to eliminate obvious manufacturing defects, fabric damage and version errors, ensuring reliable product quality and user experience.
All product images, parameter descriptions, version introductions and fabric information displayed on the website reflect real product conditions. Minor visual differences and color deviations caused by equipment display differences, shooting lighting, angles and other objective environmental factors do not constitute quality defects. The brand does not guarantee that products will be completely identical to online displays in every detail. The actual delivered product shall prevail in all cases.
Users shall inspect the appearance, workmanship and integrity of products promptly after receipt. If users discover factory quality issues, incorrect item delivery or missing products, they may organize their order number and relevant photographic evidence and submit a verification application via the official email customer@histyl.com. Our professional service team will review and process the application within 3 to 5 working days to provide legitimate after-sales support in accordance with official service standards.
2. General Platform Usage Terms
This official website is a global exclusive online trading platform. The platform does not provide online customer service, WeChat or Alipay payment channels. There is no membership system, consumer level classification, discount activities or exclusive benefits. All global users enjoy unified and equal platform service rights without differential treatment. All platform transactions, service consultations, policy inquiries and after-sales reports are strictly implemented in accordance with this policy, with no private or special service channels available.
When using this platform, users shall comply with global network usage regulations and local internet rules of their respective regions. Any unauthorized use of the platform for infringement, illegal activities, malicious order placement, false after-sales claims or submission of fake information is strictly prohibited. If users conduct irregular operations, malicious behaviors or disrupt the normal operation of the platform, the brand operator reserves the right to terminate platform services, reject relevant applications, and pursue corresponding legal liabilities.
During registration and order placement, users shall provide true, accurate and complete personal and shipping information. The brand shall not be responsible for order exceptions, shipping delays, delivery failures or parcel detention caused by incorrect, incomplete or false user information. To modify order details or shipping addresses, users may submit applications and correct information through our official email for verification and processing by our team.
3. Global Shipping Service Terms
Histyl provides full global shipping services covering all compliant countries and regions worldwide. Supported by a mature cross-border logistics system and global logistics partnership network, we deliver standardized, stable and professional international distribution services for all global users. The brand implements unified global shipping standards without regional differentiation or usage thresholds to fully protect the delivery rights and interests of international customers.
All orders on this platform are settled exclusively in US Dollars (USD). All product pricing, fee calculation and transaction settlement are based on USD with no other currencies accepted. Standard valid orders will be processed for packaging, outbound delivery and logistics pickup within 1 to 3 working days after payment verification. Shipping schedules may be reasonably postponed during periods of inventory auditing, international logistics system adjustments, public holidays or capacity optimization to ensure packaging quality and transportation safety.
Global delivery times vary according to geographical location, cross-border transit procedures, local customs clearance efficiency, weather conditions and regional policies, all of which are objective factors in international logistics. If users encounter logistics stagnation, delayed updates, delivery exceptions or tracking difficulties during transportation, they may submit order details and problem descriptions via official email. Our team will coordinate with logistics providers to track parcels and update users with the latest delivery status.
The brand provides free global shipping for all eligible orders with no minimum purchase or hidden conditions. Basic cross-border logistics fees are fully covered by the brand. Users shall be responsible for all local tariffs, value-added taxes and entry fees imposed by local customs authorities in their respective regions. These official local charges are independent of the brand’s shipping policy and shall be borne by the recipient.
4. Service Rights and User Obligations
HONGKONG KATE LIMITED, as the official brand operator, provides standardized services including product transactions, global shipping, compliant after-sales support and policy consultation in strict accordance with this policy. We protect users’ legitimate rights and interests within the scope of service regulations, continuously optimize platform functions and global delivery systems, and adhere to fair, impartial and transparent service principles for all global users.
While enjoying platform services, users must abide by all service terms, use platform functions legally and reasonably, and submit after-sales applications and consultations in a standardized manner. Malicious occupation of service resources, false rights claims and deliberate service disputes are strictly prohibited. The brand shall not be liable for problems caused by unauthorized user operation, improper product use or artificial damage.
All platform operation records, email communication records and order transaction records serve as the only valid basis for service verification. The platform does not recognize unofficial verbal commitments or private agreements. Any service request beyond the scope of this published policy may be rejected by the brand.
5. Policy Revision and Interpretation
To adapt to updates in global industry standards, cross-border logistics regulations and platform operational requirements, Histyl reserves the final right of interpretation and revision of this Service Policy. The brand may optimize, supplement and update policy terms according to actual business needs. Revised policies will be published on the official website and take effect immediately without individual user notification.
Continued use of the website and its services after policy updates constitutes user acceptance of the revised terms. All global users are encouraged to regularly review the latest policy rules to ensure compliance and maintain a fair and standardized global trading environment.
6. Governing Law
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of Hong Kong.